Privacy Policy | Two Up Casino

Information we may collect

To provide online casino services, Two Up Casino may handle information that identifies a player, relates to an account or is connected with activity on the website. The information collected depends on how the website is used, which services are requested and what information is needed to meet operational, security and legal requirements.

Account and contact details

When a player registers or uses an account, the website may collect details such as a name, date of birth, residential information, username, account credentials and contact details. It may also record communications with customer support, requests made by a player and information provided when an account is updated.

Identity and verification information

For age, identity, account security and anti-fraud checks, players may be asked to provide verification information or documents. These may include information from identity documents, evidence of address, information about the source or use of funds, and other details reasonably required to verify an account. Verification information is handled for the relevant checking and compliance purposes.

Payment and transaction records

The website may collect or receive information about deposits, withdrawals, gameplay-related transactions, account balances, payment methods and transaction history. Payment providers may process payment information on their own systems. Two Up Casino may receive information needed to confirm a payment, prevent misuse, reconcile transactions and provide account support, without necessarily receiving complete payment credentials.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected, including an IP address, browser type, device type, operating system, approximate location, language settings, pages viewed, access times and information about how the website is used. Cookies and similar technologies may help recognise a device, remember preferences, keep services working, support security and understand website performance.

Players should avoid providing unnecessary personal information through public areas or messages. The website may also receive information from service providers or verification partners where this is required to operate the account, protect the platform or meet applicable obligations.

How information is used

Personal information is used for legitimate operational, security, support and compliance purposes. The main reasons for handling information include:

Creating, maintaining and administering a player account.
Providing casino services and making relevant account features available.
Processing deposits, withdrawals and other account transactions.
Confirming a player’s identity, age and eligibility to use the website.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Responding to questions, complaints, technical issues and support requests.
Keeping account records accurate and maintaining the security and reliability of the website.
Understanding website use, improving functionality and testing or developing services.
Sending service messages, account notices and other communications needed to administer the account.
Sending marketing communications where permitted and where the player has provided consent or another valid basis applies.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.

Where personal information is used for marketing, players may be able to unsubscribe or change their preferences. Transactional, security and account-related messages may still be sent when they are necessary to operate the account or respond to a request.

Information may be combined from different account, transaction, verification and website sources to keep records consistent, assess risk, provide support and protect players and the platform. Automated tools may assist with security, fraud detection or account checks. Where appropriate, a player may contact support about a decision or request further information about the handling of their data.

Sharing, security and retention

Two Up Casino may share personal information with trusted service providers that help operate the website and its services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the website, players or others, investigate suspected misconduct, enforce applicable terms, respond to a lawful request or meet a legal or regulatory obligation. If a business service or platform changes, information may be transferred as part of that change, subject to appropriate handling requirements.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No internet transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

If a player believes an account or personal information may have been compromised, they should contact support promptly and take reasonable steps to secure the relevant device and account. Players should not share passwords, verification codes or other confidential account information with another person.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

International handling

Some service providers may store or process information in countries outside Australia. Where this occurs, reasonable steps may be taken to support appropriate protection and secure handling. The locations used can depend on the services, systems and providers involved.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies placed on a device when a website is visited. Two Up Casino may use essential cookies to support login, security, navigation and core functions. Other cookies may help remember preferences, measure website performance, understand general usage or support relevant communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability or performance of some website features, particularly features that require a secure session or saved preference. Browser settings may also provide information about cookies already stored on a device.

Requests and data rights

Subject to applicable requirements and reasonable identity checks, players may ask to access the personal information held about them, request correction of inaccurate or incomplete information, request deletion of their data, or withdraw consent to marketing communications. A request to delete information may not remove records that must be kept for a period required by law, or information needed for security, dispute resolution or other permitted purposes.

To exercise these rights, or to ask a privacy question, contact support@two-up-casino.best. Please explain the request clearly and provide enough information to help locate the relevant account. Additional information may be requested to confirm identity and protect against unauthorised access. Requests will be considered and handled within a reasonable period, subject to applicable requirements.

A player may also withdraw consent to marketing by using an unsubscribe option in a marketing message, where available, or by contacting support@two-up-casino.best. Withdrawing consent does not affect processing that is necessary for account administration, security, transactions, legal obligations or other purposes that do not rely on marketing consent.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after an update.