Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Two Up Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, as well as any policies or rules referred to here.

Two Up Casino operates under a Curacao eGaming master licence (365/JAZ), issued to operator Blue Media N.V., and protects player data with 128-bit SSL encryption.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Two Up Casino. They apply to the website, your player account, deposits, withdrawals, games, promotions and any related services made available through the website. Additional terms may apply to particular games, offers or services. Where additional terms are provided, they should be read together with these Terms & Conditions.

By visiting, registering with or using Two Up Casino, you confirm that you have read and accepted these terms. If you do not agree with any part of them, you must not use the website or its services. The operator may update these terms from time to time. Changes may be published on the website and may apply from the date stated in the updated version. You should check this page regularly.

You are responsible for ensuring that your use of Two Up Casino is lawful in the place where you live or access the website. Access may be restricted in some locations. The operator may refuse access, close an account or limit available services where required by law, regulation, security procedures or internal risk controls.

Eligibility

You must meet the minimum legal gambling age applicable to you and must not use the website if you are underage.
You must provide accurate, current and complete information during registration and whenever information is requested.
You must use the website for your own account and must not permit another person to access or use it.
You must not use the website if online gambling is prohibited for you by law, court order, self-exclusion or another restriction.
You must be physically located in a jurisdiction where the relevant services may lawfully be accessed.

The operator may carry out age, identity, location, payment, fraud and source-of-funds checks. You agree to provide reasonable information and documents when requested. If information cannot be verified, or if checks identify a legal, regulatory or security concern, access may be suspended or an account may be closed.

2. Accounts, funds and transactions

You may generally hold only one player account unless the operator has expressly approved otherwise. Creating multiple accounts, using another person's account, sharing login details or attempting to avoid a restriction may be treated as a breach of these terms. Any related accounts, balances, transactions or activity may be reviewed where necessary.

You are responsible for keeping your username, password, payment details and other account information secure. Do not disclose your login credentials to anyone else. You must notify the operator through the available support process if you suspect that your account has been accessed without permission. Activity carried out through your account may be treated as authorised unless the operator has been notified and has had a reasonable opportunity to act.

Deposits must be made using a payment method that belongs to you or that you are authorised to use. The operator may reject, delay or reverse a transaction where a payment method cannot be verified, where a transaction appears suspicious or where this is required for compliance purposes. You must not use Two Up Casino to deposit or transfer funds obtained unlawfully.

Your available balance may include deposited funds, winnings and other amounts credited to your account. You may request a withdrawal in accordance with the available process and any applicable verification requirements. Withdrawals can be reviewed before processing, and the operator may request further information. Processing times may vary according to verification, payment providers, banking systems and other factors.

You remain responsible for checking that transaction information is correct. If a technical or administrative error results in an incorrect credit, the operator may correct the balance and cancel affected activity. Amounts owed to the operator may be recovered from your account balance or by another lawful means.

Fees, taxes and currency

Any payment provider charges, bank charges, currency conversion costs or other transaction costs may be your responsibility where applicable. You are also responsible for understanding and meeting any tax obligations that may arise from your gambling activity. The operator does not provide personal tax or financial advice.

3. Games, promotions and responsible use

Games are provided for entertainment. Results are determined by the relevant game rules, randomisation systems or other approved processes. You accept the outcome of a completed game unless there is clear evidence of a technical or operational error. The operator may void or review activity affected by a malfunction, interruption, obvious error, fraud or a breach of these terms.

You must not use software, devices, systems or methods intended to manipulate a game, interfere with the website, obtain an unfair advantage or identify vulnerabilities. Prohibited conduct includes collusion, automated play, fraudulent activity, abuse of technical faults and attempts to bypass security, account or promotional controls.

Promotions, bonuses and promotional competitions may be subject to separate terms. Those terms will explain eligibility, participation requirements, any wagering or use conditions, expiry rules and restrictions. You should read the specific offer terms before participating. If promotional terms conflict with these Terms & Conditions, the specific terms may apply to that offer.

Responsible gambling

Gambling should remain an enjoyable leisure activity, not a way to make money or recover losses. Only gamble with money you can afford to lose and set personal limits before you play. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure. Never chase losses, borrow money to gamble or treat gambling as a solution to personal difficulties.

Use available deposit, loss, spending or session controls where offered.
Take regular breaks and keep track of the time and money spent.
Stop playing if gambling is causing stress, conflict, financial difficulty or loss of control.
Ask for support from a trusted person or an appropriate gambling-help service.
Request a break, account restriction or self-exclusion through the available account process.

A self-exclusion or account restriction is intended to help you stop gambling, but you must also take reasonable steps to avoid access through other accounts, devices or services. Do not create a new account during a self-exclusion period. The operator may close accounts or refuse service where responsible gambling concerns arise.

4. Website use, privacy and account closure

The website and its content are provided on an ongoing basis where reasonably possible, but uninterrupted availability cannot be guaranteed. Access may be suspended for maintenance, updates, security reasons, technical problems, legal requirements or events outside the operator's reasonable control. The operator is not responsible for loss caused by your equipment, internet connection, third-party services or unauthorised access resulting from your failure to protect account details.

Website text, designs, logos, software and other materials belong to the operator or its licensors unless stated otherwise. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, reverse engineer, frame, scrape or commercially exploit website content without permission. Links to external websites may be provided for convenience, but the operator is not responsible for their content, availability or practices.

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. By using the website, you acknowledge that information may be collected and used for account administration, identity and age verification, payments, security, responsible gambling, customer support, legal compliance and service improvement. You should read the Privacy Policy for further information about the handling of personal information.

Suspension and termination

The operator may suspend, restrict or close your account where it reasonably considers that you have breached these terms, provided inaccurate information, engaged in fraud or prohibited conduct, failed a verification check, created multiple accounts, misused a promotion or presented a legal, regulatory or responsible gambling concern. Action may also be taken where required to protect the website, other players or the operator.

You may stop using the website or request account closure at any time through the available account or support process. Closing an account does not remove obligations that arose before closure. Subject to verification, applicable law and any investigation, eligible funds may be dealt with through the normal account process. The operator may retain information and records where required for legal, security, dispute or compliance purposes.

Complaints and applicable law

If you have a complaint, contact Two Up Casino through the support channels made available on the website and provide enough information for the matter to be reviewed. Complaints may be investigated using account records, transaction information, game data and other relevant material. You should cooperate with reasonable requests for clarification or supporting documents.

These terms are intended to operate consistently with applicable Australian law and any mandatory consumer protections. Nothing in these terms limits a right or remedy that cannot lawfully be excluded. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.