Responsible Gaming

Two Up Casino is committed to supporting safer and more responsible gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. Before you play, consider whether gambling is suitable for your circumstances and set clear boundaries for your time and spending. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

Two Up Casino operates under a Curacao eGaming master licence (365/JAZ), issued to operator Blue Media N.V., and protects player data with 128-bit SSL encryption.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A winning session does not mean another win is due, and a losing session cannot be recovered by continuing to play. Avoid systems or claims that suggest you can control random outcomes.

Only gamble with money you can afford to lose after essential expenses have been paid. Do not use money set aside for rent, bills, food, education, debt repayments or other important commitments. Gambling should not be funded with borrowed money, credit intended for essential purchases or money belonging to someone else. Never rely on gambling as an income source or as a solution to financial difficulty.

Decide how much time and money you can spend before you start.
Keep gambling funds separate from money needed for everyday expenses.
Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
Do not chase losses by increasing your stakes or playing for longer than planned.
Treat wins as part of the entertainment experience rather than as an expected source of income.
Never gamble on behalf of another person or allow another person to use your account.

Gambling should be limited to adults who are legally permitted to participate. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login details private, use appropriate security settings and contact the relevant support team if you believe another person has accessed your account.

Plan your limits and take control

Setting limits before gambling can help you stay in control. Consider setting a budget for each session and for a longer period, such as a week or month. You may also choose a time limit so that gambling does not interfere with sleep, work, study, family responsibilities or other activities. A limit should be realistic, affordable and based on your personal circumstances.

Safer gambling tools may be available through your account or the relevant gambling service. Depending on the service, these tools can include deposit limits, spending limits, session reminders, time limits, reality checks, temporary breaks or self-exclusion. Read the information provided with each tool carefully, including when a change takes effect and how long it applies. If you are unsure which option is suitable, seek guidance before continuing to play.

Review your available gambling budget and confirm that essential expenses are covered.
Choose a spending and time limit before opening a game.
Set the selected limit using the responsible gambling controls available to you.
Stop when your limit is reached, even if you are winning or trying to recover a loss.
Review your gambling regularly and reduce or pause it if your circumstances change.

A break or self-exclusion can be a useful step when you do not want to gamble for a period of time or believe that normal limits are not enough. During a break, avoid creating another account or using another person’s account to continue gambling. If you ask to close or restrict access to your account, follow the instructions provided and keep a record of your request. You may also wish to remove gambling applications, block promotional messages and ask a trusted person to support your decision.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not determined by how much a person wins or loses, and it can develop gradually. Some people find it difficult to stop even when they understand that gambling is causing harm. Early action can make it easier to regain control.

You may wish to pause and seek support if you notice that you are gambling more often, spending more money or playing for longer than planned. Other warning signs can include trying to win back losses, hiding gambling from family or friends, borrowing money to gamble, selling possessions, missing work or study, arguing about gambling, feeling anxious or low after playing, or being unable to concentrate on ordinary responsibilities.

You think about gambling frequently or feel restless when you try to stop.
You increase the amount you spend to achieve the same excitement.
You return to gambling after deciding to stop or take a break.
You use gambling to escape stress, sadness, loneliness or other difficult feelings.
You delay bills, miss commitments or experience financial pressure because of gambling.
You hide your activity, losses or account information from people close to you.
Gambling is affecting your relationships, health, work, study or daily routines.

If any of these signs apply to you, stop gambling and speak with someone you trust. Consider using a break or self-exclusion option and contact an independent gambling support service in Australia for confidential advice. A qualified support professional can help you understand your options, make a plan and address related financial or emotional concerns. You do not need to wait until a crisis to ask for help.

If gambling is contributing to thoughts of self-harm, immediate danger or an inability to stay safe, seek urgent help through local emergency services or a crisis support service in your area. If you are supporting someone else, listen without judgement, encourage professional help and avoid lending money to fund gambling.

Our approach to responsible gaming

Two Up Casino provides responsible gaming information to help players make informed decisions. We encourage players to understand the risks, use available controls and contact support when they have questions about account access, limits or taking a break. Responsible gambling is a shared responsibility: players should make choices within their means, and gambling services should provide clear information and appropriate safeguards.

We may use account and play information to help identify activity that could indicate harm or a breach of account conditions. Where appropriate, we may contact a player, provide information about safer gambling options, apply restrictions or take other action consistent with applicable requirements and our terms. These steps are intended to support safer participation and may affect access to gambling services.

Marketing preferences can generally be reviewed using the settings or instructions made available by the service. If you are taking a break or using self-exclusion, avoid responding to gambling promotions and consider unsubscribing from marketing communications. Promotional messages should never be treated as a reason to gamble or as an indication that gambling is risk-free.

For questions about responsible gaming tools, account restrictions or how to request a break, use the support options available on the Two Up Casino website. We do not provide personal financial or medical advice. For independent help with gambling concerns, contact an appropriate Australian gambling support organisation or a qualified health professional. Read the site terms and any responsible gaming information carefully before playing, and check that gambling remains legal and suitable for you.